Frequently Asked Questions

COVID-19

Why are Glen Waverley Foot Clinic staff still wearing masks?

To protect the many vulnerable patients who attend our clinic.

The health department still highly recommend mask wearing in a health care setting and we feel that the minor inconvenience (we are used to it now!) for us wearing the masks is worth it for our at-risk patients.

Our at-risk patients include our aged patients, disabled patients and those who are immune compromised such as patients undergoing cancer treatment.

We politely ask that patients attending will wear a mask while they attend the clinic.

The added bonus is that it also may reduce the risk of other airborne/ droplet viruses such as influenza

Private Health Insurance

Can I claim podiatry on my Private Health Insurance?

Yes of course!

We have a HICAPs terminal which allows instant claiming on private health and Medicare rebates.

We are registered with every  private health fund in Australia and are preferred providers for:

  • BUPA
  • Medibank Private
  • HCF

Medibank Private allow a quoting service where you can see exactly how much your rebate will be on additional services or items required. Unfortunately you must contact your health fund directly to determine rebates for other services.

Are you a Medibank Private preferred provider?

Yes.

We agree to charge consultation fees that Medibank Private set.

By visiting Glen Waverley Foot Clinic as a Medibank Private customer, you will receive higher benefits paid when compared to a non member’s choice provider.

Are you a BUPA preferred provider?

Yes.

We agree to charge consultation fees that BUPA set.  As a BUPA customer visiting Glen Waverley Foot Clinic, you will receive a higher rebate when compared to a provider is not on the member’s first network

Medicare

Does Medicare cover podiatry?

Yes.

You must have a valid Chronic Disease Management plan (also know and Enhanced primary care plan – EPC) and provide the team care arrangement paperwork.

How does Medicare work with Podiatry?

Your GP determines your eligibility for a chronic disease management plan, also known as a enhanced primary care plan.

You would then be referred (Team care arrangement) to Glen Waverley Foot Clinic for up to 5 visits in a calendar year.  These 5 visits are shared with other allied health disciplines. For example, you may have 5 for podiatry, or alternately 3 visits for podiatry as well as 2 visits for physiotherapy.

The GP referrals are valid for up to 2 years, however are normally updated by your GP yearly to keep the 5 visits ongoing each calendar year.

 

 

 

 

Do you bulk-bill Medicare appointments?

Yes. Before 4pm.

Ming and Kristen are available to bulk-bill Medicare appointments before 4pm on weekdays.

Why do you not bulk-bill after 4pm?

We recognise bulk-billing is important for people.

However, with the Medicare rate not keeping up with increasing costs of business and living, it is increasingly difficult to offer bulk-billing.

We feel that this is a fair compromise at this point in time.

Other

Must I have a referral?

No.

A referral is not required, except in certain cases as described above with regard to DVA and Medicare.  We welcome all new patients!

Am I covered with a DVA Gold Card?

Yes.

If you have a valid GP referral, you will incur no out of pocket expenses.

Do you treat workers compensation claims?

Yes.

We require payment for the initial consultation for which you can seek reimbursement directly.  With ongoing care, the appropriate case number and required referrals, we can at times claim directly.

Do you have Mandarin Speaking podiatrists?

Yes.

Ming Yang is fluent in mandarin.